Política de reembolso

BURLESQUE BREW RETURN AND REFUND POLICY

Effective Date: July 5, 2023

At Burlesque Brew, we pride ourselves on our product quality and customer satisfaction. We understand that there may be circumstances in which you want to return an item. However, due to the nature of our business, we handle return requests on a case-by-case basis. Please read our return and refund policy below.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that we may request for you to email/send pictures of damaged or defective merchandise.

Please note that all returns are subject to our sole discretion. We generally do not accept returns due to buyer's remorse.

2. Non-Returnable Items

Certain types of goods are exempt from being returned for safety and hygiene reasons. These include, but are not limited to:

  • Face masks.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Sale items.

3. Refunds

If we choose to accept a return, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at barista@burlesquebrew.net.

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item, as well as for costs associated with packages delivered to the wrong address. Shipping costs are non-refundable.

6. International Returns

International returns can be complex, so if you're based outside the United States and need to return an item, please get in touch with us at barista@burlesquebrew.net before sending anything back. We're here to help make the process as smooth as possible.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at barista@burlesquebrew.net.

Thank you for shopping at Burlesque Brew. If you have any questions about our Returns and Refunds Policy, please contact us:

This policy is subject to change without notice. Please check back regularly for any updates.